Consumer Resources

Frequent Questions

• add_circle_outlineremove_circle Patenaude & Felix Office Locations
  • link San Diego
  • 9619 Chesapeake Drive
    Suite 300
    San Diego, CA 92123
    Tel: (858)244-7600 Fax: (858)836-0318
          (800)832-7675
   
  • link Nevada
  • 4730 S Fort Apache Road
    Suite 320
    Las Vegas, NV 89147
    Tel: (702)952-2031 Fax: (702)992-6286
          (800)867-3092
   
  • link Pennsylvania
  • 2400 Ansys Drive
    Suite 402 B
    Canonsburg, PA 15317
    Tel: (412)429-7675 Fax: (412)429-7679
          (866)772-7675
   

  • link Arizona
  • 3260 North Hayden Road
    Suite 107
    Scottsdale, AZ 85251
    Tel: (800)832-7675
  
   
  • link New Mexico
  • 8500 Menaul Blvd. NE
    Suite A-313
    Albuquerque, NM 87112
    Tel: (505)503-8455 Fax: (858)836-0318
          (800)832-7675
   
  • link Washington
  • 19401 40th Avenue West
    Suite 280
    Lynnwood, WA 98036
    Tel: (425)361-1662 Fax: (425)967-3508
          (800)832-7675
  
  
   

  • link Los Angeles
  • 6800 Owensmouth Avenue
    Suite 290
    Canoga Park, CA 91303-4216
    Tel: (866)784-8084 Fax: (858)836-0318
          (800)832-7675
  
  
  • link Oregon
  • 1618 SW 1st Avenue
    Suite 205
    Portland, OR 97201
    Tel: (503)208-2676 Fax: (503)954-3586
          (800)832-7675
  
  
   
• add_circle_outlineremove_circle How do I contact Patenaude & Felix?

  Please contact our office via phone toll free at 800-832-7675 during our hours of operation which are in Pacific Standard Time.

  Monday - Friday
  
  8:00am - 5:00pm

  Saturday
  
  TBD

  If you would like to contact us by mail, please send correspondence to:

  Patenaude & Felix
  9619 Chesapeake Drive, Suite 300
  San Diego, CA 92123

  Additionally, you may contact us via the contact form on this website.

• add_circle_outlineremove_circle How do I dispute my account?

  Disputes can be submitted in writing via mail or email.

  Mail

  Patenaude & Felix
  9619 Chesapeake Drive, Suite 300
  San Diego, CA 92123

  Additionally, you may contact us via the contact form on this website.

• add_circle_outlineremove_circle How do I make a payment to Patenaude & Felix?

  To pay by phone, call the California Office toll-free at 1-800-832-7675 and speak to one of our Legal Account Representatives.
  
  What do I need to pay by phone? You'll need to have your checkbook and file # handy.
  
  Is there a charge for making a payment by phone? No.
  
  When will payment be posted to my account? To be on the safe side, please allow 2-3 business days for payment to be posted to your account.
  
  How will I know if my payment went through? We will notify you if there is any discrepancy, or you can check your monthly statement.
  
  What do I need to pay for credit or debit card payment by phone? You'll need to have your checkbook and file # handy.
  
  When will payment be posted to my account? To be on the safe side, please allow 2-3 business days for payment to be posted to your account
  
  How will I know if my payment went through? We will notify you if there is any discrepancy, or you can check your monthly statement.
  
  There are other ways to make your payment such as: Make Payment Online, Certified or Cashiers Check Overnight, Western Union Offices throughout the world, Money Orders, and even Wire Transfers. All payments are sent to our California address for processing. Ask our Legal Account Representative on your next call.

• add_circle_outlineremove_circle What do I do if I filed for bankruptcy?

  If you or someone else included on the account have filed for bankruptcy, please notify us or have your attorney notify us by calling 800-832-7675 during our hours of operation.

  Please have the following information when you call:

  • Attorney's Name
  • Attorney's Phone Number
  • Attorney's Address
  • Bankruptcy Case Number

  Or you can send your correspondence to:

  Patenaude & Felix
  9619 Chesapeake Drive,
  Suite 300
  San Diego, CA 92123

• add_circle_outlineremove_circle Government Compliance

  METICULOUS COMPLIANCE with GOVERNMENT MANDATES.
  
  Firm procedures are carefully monitored for compliance with an array of regulatory requirements. In particular, Patenaude & Felix is vigilant in ensuring adherence to the Federal Fair Debt Collection Practices Act and all state laws and ordinances.
  
  Rigorous and continuous training, teaching and testing ensure that all staff are familiar with the current state of legal compliance.